Table of Contents
Return and Refund Policy
Revision Date: March 27, 2025
1. Introduction
At Wana Pawana Products, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. This policy outlines the conditions under which returns and refunds can be processed.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 7 days of receiving the product.
- The item must not be a non-returnable product (such as perishable goods, opened personal care products, or customized items).
- Proof of purchase (receipt or order confirmation) is required.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at info@wanapawana.com or call +94 76 059 6635 within the eligible return period.
- Provide your order details, reason for return, and any supporting evidence (such as photos of defective items).
- Our team will review your request and provide return instructions.
- Ship the product to the address provided, ensuring it is well-packed to prevent damage during transit.
Note: The return shipping cost will be borne by the customer unless the product is defective or incorrect.
4. Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. Refunds will be processed as follows:
A. Approved Refunds
- If your return is approved, the refund will be issued to the original payment method within 7-10 business days.
- If you paid via cash on delivery (COD), store credit or a bank transfer may be provided.
- Any shipping charges incurred during the purchase will not be refunded.
B. Non-Refundable Cases
Refunds will not be issued in the following cases:
- The item has been used, opened, or damaged due to improper handling.
- The return request was not made within the eligible timeframe.
- The product is a non-returnable item (as mentioned in Section 2).
- The product was purchased during clearance or promotional sales (unless defective).
5. Exchanges
We allow product exchanges for defective or incorrect items. If you wish to exchange an item, follow the return process and specify that you want a replacement instead of a refund.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will either replace the item or provide a full refund, including shipping costs.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account or payment method.
- Contact your bank or credit card provider, as processing times may vary.
- If the issue persists, contact us at info@wanapawana.com for assistance.
8. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted with a revised date, and customers are encouraged to review the policy periodically.
9. Contact Us
If you have any questions regarding our return and refund policy, feel free to reach out:
📧 Email: info@wanapawana.com
📞 Contact Mobile: +94 76 059 6635